Terms of Service for ServiceMyPC.ae
Welcome to ServiceMyPC.ae. These Terms of Service (“Terms”) govern your use of our computer repair, custom PC build, and IT support services in Dubai and across the UAE. By accessing or using our services, you agree to comply with these Terms.
1. Service Scope
ServiceMyPC.ae offers professional computer repair, hardware upgrades, custom gaming PC builds, and remote IT support. All services are provided with a focus on quality, reliability, and timely delivery within Dubai and the UAE.
2. Appointment and Service Requests
Customers may request onsite or remote services by contacting us via phone, website, or authorized channels. Appointment times are subject to availability and confirmation.
3. Pricing and Payment
All prices are listed in AED and are subject to change. Payment must be completed upon service delivery unless otherwise agreed. We accept cash, bank transfers, and major credit cards.
4. Onsite Service Duration and Additional Fees
If an onsite job takes longer than 3 hours, an additional fee of 100 AED per hour will apply for each extra hour spent on the service. This fee will be communicated and agreed upon prior to continuing the service.
5. Warranty and Liability
ServiceMyPC.ae provides limited warranties on repairs and parts, as detailed in your service agreement. We are not liable for damages resulting from misuse, unauthorized modifications, or third-party software/hardware.
6. Customer Responsibilities
Customers must provide accurate information about their devices and issues. Backup of important data before service is highly recommended as we are not responsible for data loss.
7. Remote Support Policy
Remote support sessions require customer authorization for secure access. We ensure encrypted connections but are not liable for issues arising from external factors beyond our control.
8. Privacy and Data Protection
Your privacy is important to us. We handle all personal and device data in accordance with applicable UAE privacy laws and our Privacy Policy.
9. Termination of Services
We reserve the right to terminate services if terms are violated or if we deem the service unsafe or unethical.
10. Governing Law
These Terms are governed by the laws of the United Arab Emirates, with any disputes subject to Dubai courts’ jurisdiction.
11. Contact Us
For questions regarding these Terms of Service, please contact our customer support team via our website or official phone numbers.
By using ServiceMyPC.ae services, you acknowledge that you have read, understood, and agreed to these Terms of Service.